Published June 17, 2025

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However, the player didn’t address next correspondence, which led us to refute the new ailment because of lack of opinions. The gamer out of Germany had obtained 8100 euros and you will questioned a payout. However, the girl balance had been shorter in order to zero, to your local casino pointing out a potential technical otherwise individual error. Once an investigation, the fresh casino discovered that due to a technological thing, the fresh player’s deposits got returned to the woman checking account, but nevertheless mirrored within her gambling establishment membership. Consequently, the brand new player’s profits had been confiscated as the harmony employed for to experience wasn’t hers.

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The player try not able to ensure his account because the the woman documents are receiving rejected. The fresh problem try fixed as the gambling enterprise confirmed and you may paid the player. The player from Germany are feeling complications with the fresh withdrawal. The ball player out of Germany is asking on the local casino site entry to.

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• The player away from Mecklenburg-Western Pomerania requested a detachment and you can came across specific technology points affecting its harmony.
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• The ball player don’t answer the messages and you may inquiries, leading to the brand new getting rejected of the ailment.

The gamer is unable to be sure the account.

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• The newest Complaints Team marked the fresh problem since the fixed and you will given advice for your future things.
• The player claimed more €30000, but her winnings had been cancelled, and also the account prohibited.

The brand new Complaints Team got clarified the athlete is actually responsible for its membership and you may people wagers produced. Regardless of the player’s dissatisfaction, the team got confirmed there is certainly little they could perform because the the ball player got destroyed almost all their financing. The ball player away from Austria had been seeking be sure their membership in the casino for more than 30 days.

User complains from the much time detachment minutes.

The new gambling enterprise after informed us the gamer has been effectively affirmed as well as the withdrawal might have been processed. The ball player from Brazil provides asked a withdrawal lower than a couple weeks ahead of distribution it complaint. The player out of Hesse casino fenix play deluxe provides asked a detachment below a few months just before entry so it criticism. The gamer from Bavaria provides questioned a withdrawal below a few days prior to submitting so it problem. The ball player out of Germany has expected a detachment lower than a few days before distribution so it criticism. The gamer afterwards confirmed that the detachment try canned effectively, so we noted the newest criticism as the fixed.

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